Complaints

Before receiving the parcel, always check whether it has not been damaged during transport. If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us by e-mail.

After paying the cash on delivery amount and acknowledging receipt of the package, you can open the package in the presence of the courier - if any discrepancies are found, a discrepancy report is prepared, which constitutes the basis for a subsequent complaint.

If the purchased goods turn out to have defects, are damaged or do not comply with the order, please contact us immediately at our e-mail address, we will try to replace it with a new one as soon as possible.

If you have any doubts, please contact us at the following e-mail address: info@nutrilabo.eu. We will provide you with tips on how to file a complaint quickly and smoothly.

Return of products

In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving reasons as part of the withdrawal from the contract, in accordance with the general principles arising from the provisions on concluding distance contracts. This applies only to consumer sales, and therefore applies only to sales to a natural person who makes a purchase for purposes unrelated to professional or business activity.

Address for returns and complaints:

Nutri-Q BV
Huls 14
6369 EW Simpelveld
Netherlands